Review of InterContinental Hotel San Francisco

Hotel rating: 4 stars
Price we paid: Not sure.. booked the package with air tix from expedia
OUR rating: 5 stars

I was telling myself that IF i didn’t blog about this hotel.. it will be so unjustifiable for the excellent service we received… so here am i.. blogging abt it 🙂

Bh and I stayed in this hotel from 17 Sept to 20 Sept ( 3 nights) . The first night we arrived, it was kinda late, we only managed to reach the hotel and check in at 8.30pm. So we were given a room on the 14th floor. We asked if there were any higher levels.. the guy at the front desk said no. We went to check the room out.

Room at 1419 – had a huge 42″ TV.. wow! the view was YUCKS though rooms ending with -19 had full length windows from celling to floor. We were very disapted with the room… and coz Bh told them it was our 1 yr anniversary, we had 2 stalks of almost dead white roses on the bed.. i was like ” ermm.. is it supposed to be romantic?” anyhow, BH called the front desk, there’s no pick-up (prob bz) so he left a messenge. After 15 mins, front desk did not return call. So we went down to them and spoke to the same guy who gave us our keys. He told us that there were NO rooms on higher floors ( I think it’s ridiculous!! i mean the hotel is so HUGE and it’s not even the peak period!) BUT he took down our request and phone no. and assured us that he wld check and call us tml IF there’s a available room! wah.. the service is definitely much better than MArriot Vancouver

So we reluctantly went back to our room and just thought that we shld let it rest….. suddenly, a phone call came.. it was from the manager on duty at the Front desk!!! ;p She told us that she had a couple of other rooms at high floors and will come up to our room and bring us to it!!!! We were soooooo thrilled by her service… i mean… we are not any V.I.Ps!!!

This manager ( we didn’t see her name.. wasted~~~) , a japanese lady brought us to view 2 other rooms on the 32 and the 33 floor. We choose the room on the 33 floor – she told us it’s a exclusive level.. haha… This room have nice water view… 🙂 We moved our stuff and once in the room, we saw fireworks at the pier! we were surprised!! There’s no special events we know of… haha

Did we pay extra for the room?? NO!! we didn’t! heh… it was supposed to be $60 MORE /night!!

Conclusion: GREAT customer service! Nice hotel room! we’ll definitley choose this hotel again!! Thank you Japanese Manager who was on duty on 17 Sept 09, 9.30pm 🙂